Customer Relationship Management
Customer Relationship Management (CRM) software promises to deliver a 360º customer view. In this view, all customer interaction business processes are integrated across various departments, primarily sales, marketing and customer service. Our CRM reduces the cost, simplifies the adoption and speeds the integration of CRM. VSERP Customer Relationship Management (CRM) solutions disrupt the CRM marketplace. By introducing unparalleled flexibility, our CRM solution gives organizations the freedom to extract strategic value at the lowest total-cost-of-ownership. Coupled with our CRM best-practice consulting and over 5 years of CRM implementation experience, your can rest assured that your CRM investment will be secure, fully supported and broadly adopted within your organization.
VSERP CRM practice has conducted extensive analysis of our CRM applications and functionality across to existing market products. We has determined after rigorous analysis that other CRMs provide the robust enterprise architectures, functionality and business models our clients need. Visasoft further expands existing CRM architecture by extending business processes, more readily synchronizing data and lowering maintenance costs. With our flexible CRM solutions, enterprises can:
- Deploy as a managed service, SAAS, hosted or onsite solution
- Integrate existing business processes
- Link new internal and external systems, data and processes
- Build tightly-integrated custom modules
VSERP CRM solutions include the following modules and more:
Campaign Management
Track, manage and improve campaign effectiveness by enhancing the quantity and quality of leads in the sales pipeline. Maximize demand generation. Capture and segment leads. Analyze customer purchasing behaviors.
Customer Analytics
Provide insight into customer demographics, behaviors and preferences to pinpoint your most profitable customers and optimize marketing efforts. Gain insight into acquiring and maintaining high-value prospects that impact overall customer lifetime value.
Self-Service Customer Portals
Provide a secure, personal space for customers to access account information, such as statements, documents, service tickets, project status and order information. Personalize content to make communication more relevant. Reduce phone and email workloads and all customer service-related costs.
Customer Support
Centrally track, manage and share all service and support issues with customer-facing employees. Understand the frequency and depth of incidents to improve product quality. Measure service representative responsiveness. Route, track and assign cases based on service levels or expertise. Alert customer-facing employees about pending support issues and link issues back to projects.
ECommerce
The right eCommerce solution can open new sales channels, provide efficient transaction processing and re-ordering capabilities, provide shopping and buying behavior intelligence, measure and test marketing campaigns, create new target marketing segments and help to quickly grow revenues.
Sales Force Analytics
Compare sales performance across time periods, sales teams, regions and countries. Go beyond reporting; slice and dice your sales data, drill deeper on sales numbers to gain greater understanding and pivot on the data to get a new perspective. Create accurate customer profiles to help sales reps close larger deals faster. Plan, deliver and monitor programs and campaigns that help grow market share.
Sales Force Automation
Stop losing revenue because prospects are not pursued. Track all account and contact activities from lead to close. Provide real-time pipeline management and tracking. Automate lead allocation and follow-up. Provide a management view into all sales activity.
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